Luxury • Fun • Photo-Ready
The elevated party experience (without the stress)
Clean installs, polished styling, and a setup that looks intentional from every angle. Book inflatables, balloon decor, and backdrops in one flow—then we handle the execution.
“A huge hit at the party… communication was always great and they set it up and broke it down quickly… the balloons were beautiful.”
Chateau Bounce & Balloons
Frequently Asked Questions
Luxury inflatables and elevated styling—clean, safe, and on time. These are the answers clients ask before they book.
Inflatables · Booking
How do I book a bounce house?
Browse our inventory, choose your unit + add-ons, then complete checkout online to reserve your date.
Is a deposit required?
Yes. A 20% booking retainer is required to secure your date. It’s applied to your balance.
When is the remaining balance due?
Consumer balances are due before delivery/setup begins (before our team arrives/starts setup).
Can I reschedule?
Yes. With 72+ hours’ notice, you may reschedule once within 12 months, subject to availability.
How do credits work?
Credits are stored on your account, single-use, non-transferable, and have no cash value.
Inflatables · Delivery & Setup
What surfaces can you set up on?
- Grass (staked) or hard surface (sandbags)
- Max slope about 3% and clear overhead space
- Gravel is not permitted for inflatables
How much space do I need?
Each unit varies; typical flat space needed ranges from about 12×12 ft to 30×25 ft. Check the dimensions on the product page when booking.
What power do I need?
Provide a dedicated 120V / 15A circuit per blower within 150 ft. Unsafe or inadequate power can prevent setup.
Do you deliver to parks or public venues?
Yes. Please confirm permits and power availability with the venue ahead of time.
Do I need to be home for delivery/pickup?
Preferably, an 18+ contact is present. Unattended setup can be arranged with written instructions and access details.
What are your delivery/pickup hours?
Your order is serviced within the Standard Window: 8:00 AM–9:00 PM PT. Early setup or after-hours pickup may be available and may include an added service fee, confirmed in advance.
Do you charge for delivery outside your area?
We include delivery within our standard service radius from Marysville. Locations outside that area may have an additional delivery charge, and we’ll confirm it before your event.
Are there extra fees for stairs or long carries?
Possibly. Stairs, tight access, long carries, or difficult load-ins can require extra time and crew support. If your location has access challenges, tell us up front and we’ll confirm any added fee before service day.
Inflatables · Safety & Weather
What is your cancellation policy (non-weather)?
- 14+ days: 100% credit, valid 12 months
- 7–13 days: 100% credit, valid 12 months
- Less than 7 days: no credit (see weather policy)
What if the weather is bad?
Weather is considered unsafe with sustained winds ≥15 mph or gusts ≥25 mph, or heavy rain on event day.
How do weather credits work?
If conditions are unsafe and you notify us by 7:00 AM before delivery/setup begins, you receive a 100% credit valid 12 months. After setup begins, weather credits/refunds are not available.
Are your units cleaned and sanitized?
Yes—cleaned, sanitized, and inspected before and after each rental.
What if the unit comes back very dirty?
Please return the unit reasonably clean (no food, confetti, gum, slime, or excessive debris). If extra cleaning is required beyond standard turnaround, a cleaning fee may apply based on the condition after pickup.
What if something gets damaged or goes missing?
If anything is damaged or missing, we document it after pickup and will contact you with next steps. Charges, if any, are based on repair or replacement cost and the terms in your agreement.
Can I move the bounce house after it’s set up?
No. Once installed, it must stay in place for safety; setup/takedown is handled by our crew.
Inflatables · Styling Add-Ons
Can I add balloon garlands, vinyl signage, or fringe styling?
Yes. You can add styling during booking, or message us if you want help building a cohesive look. We’ll guide the palette and placement so it photographs beautifully.
When do you need my styling details?
As soon as possible after booking. The earlier you submit theme/colors/placement, the smoother your build—and the better your final result.
Bubble House: will balloons “float” continuously inside?
Balloon movement depends on temperature, humidity, wind/pressure, and balloon count. We design for a magical look, but continuous floating motion can’t be guaranteed at all times.
Balloon Decor & Backdrops
What services do you offer under Balloon Decor & Backdrops?
Balloon garlands, event backdrops, party props, and optional add-ons like custom signage. You can book decor-only or combine decor with other rentals.
What is the decor minimum?
A decor minimum applies before delivery. Your quote will reflect the minimum and any delivery details for your address.
Do you provide setup and teardown?
Yes—professional setup and teardown is included for decor/backdrop bookings.
What areas do you serve for decor and backdrops?
Snohomish County and most of King County, WA (service area varies by exact address and routing).
How do I book balloon decor or a backdrop?
Use the online quote/booking flow to select your decor elements (garland length, backdrop type, props, and add-ons). Build-Your-Own and preset packages follow the same minimum terms.
What is the retainer and is it refundable?
A 20% retainer reserves your date and design time and is non-refundable.
When is final payment due?
Final payment is due 3 calendar days before the event (or immediately if booking within 3 days).
What happens if I cancel?
Cancellation terms depend on how close we are to your event and whether custom items have already been ordered. Any eligible refund/credit is handled per your booking agreement.
Can I reschedule decor/backdrops?
Yes. Rescheduling is available based on notice and availability. Some last-minute changes may include a reschedule/service fee and may be impacted by custom items already purchased. We’ll confirm any fees before finalizing the change.
What are Non-Recoverable Costs?
Items or materials we’ve already purchased or committed to for your specific design (custom colors, custom signage, special-order items, third-party holds, and supplies already purchased/committed).
Do you offer COIs (Certificates of Insurance) for venues?
Yes. Standard COI/additional insured is available with lead time after complete venue info is provided.
Do you offer paid design mockups?
Yes—design/mockup add-ons are available with published pricing and turnaround rules in your booking flow.
What do you need from me for a smooth install (venue logistics)?
A clear setup area and timely access. If your venue has stairs, long carries, loading rules, or strict access windows, tell us early so we can plan properly. Access constraints can add operational time/fees, and we’ll confirm those before service day.
Payments & Policies
What’s the goal of this FAQ vs the contract?
This FAQ is here to help you book confidently and understand the basics. Your booking agreement has the full policy details. If anything here ever feels unclear, message us and we’ll make it simple.
Do you provide a contract/booking agreement?
Yes. Your booking confirmation includes the agreement and the policy details tied to your reservation.
How do I make sure everything goes smoothly?
- Confirm your address, surface, and power access.
- Share any venue rules and access windows early.
- If you added styling, submit colors/theme/placement as soon as possible.
Ready to book the elevated version of “fun”?
Browse inventory, lock your date, then add styling that looks like it belongs in a magazine.
What Our Past Clients are Saying on Google
A bounce house is such a fun addition to have at a wedding and will really wow your guests! They have such a great attention to detail and really provide the whole package for your decorative needs.
If you have a wedding coming up, I highly recommend Chateau Bounce and their partner company Bradbury Events!
I looked everywhere for bounce houses that could be used for my office event. I wanted to have a "play" theme for the party and needed something for adults.
I cannot tell you how easy it was to set up the reservation. They have so many options! the balloon decor was a classy touch. They arrived on time, set up the entire set and when it was over, cleaned everything up and it was like they were never there!
I highly recommend Chateau Bounce & Balloons!
We just had this company do a bouncy house for our daughter's birthday this weekend and loved it. Maquel did a beautiful job of setting it up and added a cute little touch of Elsa on our bouncy house. This was a huge hit at the party and our daughter loved it. She has requested it again for her next birthday.
Highly recommend and will use again. The communication was always great and they set it up and broke it down quickly! I was so impressed. The balloons they added too were beautiful! Thanks so much.
Setup & Delivery
Leave the heavy lifting to us. Every Chateau Bounce rental includes professional setup and teardown so your event runs smoothly from start to finish.
Rental time: Pricing is based on a 4-hour event window. You can request additional time at no extra charge as long as pickup is before 9:00 p.m. and it is not an overnight. Just note your ideal start and end times on the quote form.
Delivery: Delivery is free within the first 20 miles of our Marysville, WA location. Outside that area, a mileage-based delivery fee applies.
How to check your exact delivery fee: On any product page (or on the Browse Inflatables page), click “Check Delivery” and enter your event address. You’ll see your delivery charge, if any, before you submit a quote.
How to check availability: Add any item to your cart and enter your event date and times. Our system will show if the item is available before you complete the quote.
Balloon décor and backdrops: Décor can be booked on its own or paired with a bounce house. A $285 minimum decor order applies before delivery, and standard Chateau Bounce delivery fees apply to décor-only bookings as well.
Serving Snohomish County and most of King County, WA, we’ll confirm details, send your contract, and keep you updated all the way through teardown after your event.