Policies

Brands: Bradbury Events LLC dba Chateau Bounce & Balloons / Bradbury Events
Effective: November 15, 2025  |  Jurisdiction: Washington  |  Venue: Snohomish County, WA
Cross-Reference: Incorporated by reference into all Orders; read with Core Terms and CB-R / BE-D.

Operational Summary

• Standard Window: 8:00 a.m. to 9:00 p.m. PT
• Base Radius: 20 road miles from 51st Ave NE, Marysville, WA 98270 (Google Maps, fastest route)
• Delivery Overage Trigger: if distance exceeds 20 miles, apply $50 threshold + $3.50/mile on all miles beyond 20
• Invoice Timing Rule: operational fees bill with the rental; cleaning/damage/loss bill post-event with documentation
• ADW: optional Accidental Damage Waiver governs accidental damage; this Appendix does not modify ADW terms

A. Definitions

• Company = Bradbury Events LLC dba Chateau Bounce & Balloons and/or Bradbury Events.
• Client = signatory customer.
• Order = accepted Quote / Work Order.
• Standard Window = 8:00 a.m. to 9:00 p.m. PT.
• Base Radius = 20 road miles from 51st Ave NE, Marysville, WA 98270, measured by Google Maps (fastest driving route).
• ADW = optional Accidental Damage Waiver per Core Terms; exclusions remain billable here.
• Cost+ = Company's out-of-pocket cost plus an administrative fee of 15%.

B. Billing Rules

1. Operational fees bill with the rental on the Order.
2. Post-event items (cleaning/damage/loss) bill after inspection with time-stamped photos and notes.
3. Pre-authorization hold (no cash deposit). If enabled by Company, a temporary card hold will be placed per Section J within 48 hours pre-event; released after inspection if no chargeable items are identified. A hold is not a payment; bank clearing times vary.

C. Time, Travel & Access

Trigger: access constraints, extended carries, schedule outside Standard Window, or distance beyond Base Radius.

D. Cleaning & Remediation (Post-Event)

Trigger: condition exceeds standard wipe-down.

Method: documented with time-stamped photos and crew notes; itemized post-event invoice.

E. Damage & Loss

Election: Company may choose repair or replacement at its reasonable discretion.

E1) Repair

Parts + labor + shipping at Cost+; reference menu, not a cap.

E2) Total Loss / Whole-Unit Replacement

• Triggers: theft; non-return; catastrophic damage; beyond-economical-repair; safety failure per manufacturer guidance.
• Replacement Amount = current retail of the same or functionally equivalent model + freight/shipping + applicable taxes + documented Loss of Rental Revenue (LOR).
• LOR (Booked-Only): sum of confirmed bookings actually canceled or unserved due to downtime, each at net rental (contract price minus avoided variable costs), supported by booking/cancellation records.
• Title & Salvage: payment of the Replacement Amount does not transfer title; damaged unit remains Company property for salvage/parts.

F. Power (Client-Supplied)

• Requirement: dedicated 120V / 15A household circuit per blower on a GFCI-protected outlet (the outlet type with test and reset buttons); no shared high-load devices on the same circuit.
• Distance: 75 ft standard from outlet to setup area; up to 150 ft can be accommodated.
• Safety: inadequate/unsafe power may delay or prevent setup; time/access fees still apply.
• Generators: not currently offered. If offered later, fees post to the then-current rate card and apply prospectively.

G. Documents & Venue Requirements

G1) B2B Admin / Vendor Setup & Compliance (separate service)

Non-refundability: once work begins. Not bundled with taxable rentals.

G2) COI / Additional Insured

• Charge: $0 for standard COI / additional insured.
• Lead time: 5–10 business days after complete information.
• No guarantee: insurer/broker may decline specific wording or endorsements.
• Client duty: provide exact legal names/requirements; Company uses reasonable efforts.

G3) Third-Party Approvals

Company cannot guarantee approvals by venues, procurement systems, or insurers. Fees for work performed remain due.

H. Design Services & Mockups (Bradbury Events)

I. Outdoor Relocation / Early Removal

• Trigger: weather, unsafe surface, venue restrictions, or required move.
• Charge: $150 minimum, then at Cost+ if scope expands (crew, transport, re-setup).
• Safety control: Company retains final say on safe operation and placement.

J. Payments, Card Authorization & Holds

1. Late fee: 1.5% per month on unpaid balances.
2. Returned check / ACH reject: $40.
3. Card authorization: Client authorizes charges for approved balances, time/access fees, cleaning/remediation tiers, and damage/loss amounts identified after the event.
4. Pre-Authorization Hold (per inflatable; no cash deposit; discretionary):
   • Timing. If enabled by Company, the hold is placed within 48 hours before the event and released after inspection if no chargeable items are identified. A hold is not a payment; bank clearing times vary.
   • Amount. $250 per inflatable on the Order (e.g., 3 inflatables = $750 hold).
   • Platform limitation. If the payment platform does not support temporary holds, Company may elect not to place a hold. This clause does not obligate Company to require a cash deposit or charge unless otherwise stated on the Order.
   • Interaction with ADW. ADW (if purchased) applies only to unintentional damage during normal use. Listed exclusions remain chargeable under this Appendix. The hold does not limit or waive Client liability for excluded damage, loss, or cleaning.

K. Sales Tax & Bundling (WA Guidance)

• With rental invoice: delivery/setup/pickup and similar operational fees are generally part of the taxable selling price.
• Post-event reimbursements: cleaning/damage/loss billed separately are generally outside retail sales tax (still business income).
• Bundling risk: if taxable and non-taxable items are sold for one non-itemized price, tax may apply to the entire bundle.
• Pass-throughs: excluded only when strict agency/advance conditions are met; any admin/markup is taxable as your charge.

L. Evidence & Documentation

Company may use before/after photos, arrival timestamps, GPS/service logs, and crew notes to support standby, missed delivery, cleaning tier, and damage/loss determinations. Manufacturer/distributor quotes will support repair/replacement.

M. Items Intentionally Omitted

• Adhesive / Surface Protection fee: removed.
• COI fees: removed (COIs included at $0).
• Generator pricing lines: not offered currently (power obligations remain).

N. Order of Precedence

If this Appendix conflicts with the Core Terms or a brand appendix (CB-R / BE-D), the stricter safety/operational rule controls; otherwise, Core Terms control.